Our support channels cover product guidance for the current jewelry catalog as well as order, shipping, return, payment, and privacy matters. For ease of reference, this explanation is provided so the explanation supports a fair and consistent outcome.
Service Hours
Our regular support schedule is Monday to Friday, 9:00 AM–5:00 PM in the store's confirmed timezone (America/Los_Angeles); after-hours messages receive attention the following business day. For a straightforward reading, the applicable limitation is identified so the relevant timing and responsibility are easy to locate.
Customer-Service Details
Email us at Support@pearlglen.shop, call (219) 649-8320, or write to 460 W South St, South Bend, Indiana, 46601, United States. The same physical address is the default return address unless an approved return instruction supplies another location. For a straightforward reading, the governing detail is explained so the applicable responsibility is transparent.
Help With an Existing Order
For efficient assistance, identify the order and issue. A pre-shipment cancellation can be requested, but post-shipment handling is governed by the Refund Policy. For clarity before and after purchase, the timing or responsibility is set out so the requirement can be followed as written.
How to Reach the Merchant
Customer requests under this page are handled through the following store contacts. For clarity before and after purchase, the condition is stated so the intended consumer protection remains visible.
Merchant: us.pandora
Contact email: Support@pearlglen.shop
Phone: (219) 649-8320
Business address: 460 W South St, South Bend, Indiana, 46601, United States