Customers purchasing from us.pandora may request a return within 30 days after delivery. Customers may use the window for either an eligible no-reason return or an exchange. For customer clarity, the information is presented so this page remains useful during an actual order issue.
Starting a Return or Exchange
Before sending merchandise back, contact us at Support@pearlglen.shop or (219) 649-8320 with the order number and item details. Unless the item arrived damaged or defective, it should be in its original condition with supplied parts and proof of purchase. For reliable order and support handling, the condition is stated so the available process remains clear at the time it is needed.
Return Shipping and Address
Whether the approved request is a no-reason return or concerns damage, defect, mis-shipment, or a missing item, us.pandora bears the return-shipping cost. The Settings > General business address, 460 W South St, South Bend, Indiana, 46601, United States, is the default return destination unless we issue a different authorized address. For practical reference, the timing or responsibility is set out so its effect can be understood without guesswork.
When Approved Refunds Arrive
We inspect the received return before sending any approved refund back through the original form of payment. Allow 5–10 business days for an approved refund to be sent, with final account display timing determined by the payment provider. For a straightforward reading, the practical step is stated so the available process remains clear at the time it is needed.
Order Cancellation
Pre-shipment cancellation requests should be sent without delay to Support@pearlglen.shop or (219) 649-8320; shipped orders follow the Refund Policy instead. For ease of reference, this part of the policy is written so this page remains useful during an actual order issue.
Excluded Merchandise
Custom products, clearance and Final Sale goods, gift cards, plus opened intimate or hygiene-sensitive merchandise fall outside ordinary no-reason eligibility. Customers retain all applicable rights for damage, defects, mis-shipments, and missing merchandise despite the exclusions above. To keep the merchant responsibility clear, the store practice is explained so the relevant timing and responsibility are easy to locate.
Business and Contact Details
The following information identifies the business operating this US storefront. To make the applicable process easy to follow, the applicable process is outlined so the relevant timing and responsibility are easy to locate.
Business: us.pandora
Email address: Support@pearlglen.shop
Customer-service phone: (219) 649-8320
Street address: 460 W South St, South Bend, Indiana, 46601, United States